Elevating Customer Experience: Social Media, Reputation Management, and Loyalty Strategies

Join us for an exciting event focused on maximizing Customer Engagement to drive Sales, Marketing, and Revenue Management success! This not-to-be-missed event features an esteemed panel of industry experts who will share their insights and strategies in the fields of Reputation Management, Social Media, and Loyalty.

Leading the discussion is Mercedes Blanco, Chief Partnerships Officer at The Hotels Network, bringing her wealth of experience and knowledge in the hospitality industry. As the moderator, Mercedes will guide the conversation, ensuring valuable and actionable insights are shared.

Our panelists include Emily Michael and Erica Jo Rago from Travel Media Group, who will dive deep into the realm of Reputation Management. They will explore effective strategies to enhance your hotel's online reputation, manage guest feedback, and harness the power of positive reviews.

Paige Bloom from Tambourine and Agita Jaber from JF Social will bring their expertise in Social Media to the table. They will provide valuable insights on leveraging social platforms to engage with your audience, build brand awareness, and drive direct bookings.

Finally, Theo Holloway from Best Western Hotels will shed light on the importance of Loyalty and a Social CRM and how it can be leveraged to increase customer retention, drive repeat business, and boost revenue.

This event promises to be a valuable resource for hospitality professionals seeking to elevate their Customer Engagement strategies. Don't miss out on the opportunity to learn from industry leaders and gain actionable insights that will fuel your success. Register now and join us for an engaging and informative discussion on Customer Engagement!